Privacy Statement

This privacy statement explains how Onesta Vastgoed handles your data. As Onesta is also a member of the VBO trade association, this statement also covers which data is shared with VBO.

Onesta Vastgoed & Makelaardij and VBO take privacy extremely seriously and consider it entirely natural to handle personal data with care. Onesta Vastgoed processes your data carefully and in accordance with all applicable laws and regulations. We take the necessary care to secure our systems and keep them safe. We do our utmost to protect against unauthorised use, unauthorised access, modification and unlawful destruction of data.

In the context of our services it is necessary for us to request and store certain information. This data is stored securely and used solely for the purpose for which it was requested. If you have provided your data in connection with a service we provide, it will only be shared with third parties (such as notaries, other agents, etc.) to the extent necessary for the performance of the relevant service.

Onesta Vastgoed does not retain collected personal data any longer than strictly necessary and legally required for the purposes for which the data was collected.

In order to provide the best possible service to all VBO-affiliated agents, Onesta also shares its data with VBO. VBO uses this data for the following purposes: ensuring that all VBO agents have a current inventory of sold and available VBO properties; placing such VBO properties on affiliated listing sites; maintaining a database to enable valuations and property assessments, as well as gaining insight into market trends and developments in the real estate market. This data is retained for an indefinite period given the scope and purpose.

If you would like to know what data Onesta Vastgoed & Makelaardij holds about you, you can submit a subject access request by letter or email. VBO does not process names or other directly identifying data. If you wish to know what data VBO processes, you can ask us and we will ensure you receive a response as soon as possible. For amendment or deletion of your data, you can send us a substantiated letter or email. We will fulfil your request as soon as possible, unless we are legally required to retain such information.

If you have any questions or, despite all the care we take with your data and privacy, a complaint about how Onesta handles your data, you can contact us.

Onesta Vastgoed & Makelaardij only uses technical and functional cookies: these are necessary for the technical operation of the website and your ease of use. They ensure the website works and remember, for example, your preferences. We can also use these to optimise the website. You can opt out of cookies by setting your internet browser to no longer store cookies. You can also delete all previously stored information via your browser settings.

If you reach our website through someone else's referral link, we store the code from that link and the moment you arrived in your browser. That lets us see who recommended us if you sign up later. We store nothing about you and do not follow you across other websites; the code disappears by itself after ninety days. You can remove it sooner through your browser's storage settings.

For the customer portal (signing in, your profile, favourites and next-step actions), Onesta works with the following processors: Better Auth, self-hosted by Onesta, for signing in and managing your account, with the underlying data stored with Neon (database hosting, EU region); Sanity for storing your profile, favourites and recorded next-step actions; Resend for sending sign-in, verification and confirmation emails; and Vercel for hosting the website and the customer portal. Agreements are in place with each processor to protect your data.

When you complete the intake in the customer portal, Onesta records your purchase preferences: the purpose of the purchase, the type of property, the number of bedrooms, your location preference, what matters to you and how you wish to finance the purchase. You may optionally leave free text about yourself or your family. This data is stored in your personal environment (with the processor Sanity, see above) and used solely to advise you more specifically and to suggest suitable new-build projects; your advisor can view it. It is not shared with any third parties other than the processors named above. You can update your preferences at any time via the customer portal, and they are deleted when you delete your account.

You can delete your customer-portal account yourself at any time via 'My Onesta' → 'Account'. After you confirm, your profile data, intake preferences, favourites, crossed-out projects and recorded next-step actions are deleted immediately from the customer portal and your sign-in account is deleted; you will no longer be able to sign in with that account afterwards. Data you have left through a separate contact form, or data Onesta is legally required to retain (see 'How long do we retain data?' above), is not covered by this self-service deletion — for that, you can submit a request as described under 'Access, amendment or deletion of data'.

Onesta Vastgoed & Makelaardij reserves the right to make changes to this privacy statement. It is advisable to read this periodically to stay informed of any changes.